Jason Hong and James Landay
Workshop on Situated Interaction in Ubiquitous Computing, in ACM Conference on Human Factors in Computing Systems (CHI)
The system we envision is a proactive software agent that uses context and human-to-human communication to help find and deliver the right information at the right time. The system constantly searches for information related to the current situation, in order to make it easier to find relevant related information. We call such a system a Context / Communication Information Agent (CIA).